Unable to logon to Inteleviewer:

If you are unable to logon to Inteleviewer and your getting a response like Invalid user name or password. Your account may have been locked due to 3 incorrect logon attempts please lodge a service desk request or call your PACS Administrator to have the account unlocked and the password changed or reset.

Firewall testing:

If you find that you are able to view the study names via the search but you’re unable to view the images in Inteleviewer we recommend testing the connection through Internet explorer by bringing up the InteleBrowser site and seeing if you are able to view the images via the view inline jpeg option

Port Forwarding:

The DICOM Service receives images on port 5035 by default. If you are using Windows XP with Service Pack 3 or later versions of Windows, the firewall, which is enabled by default, may block access to this port.

Other software known to cause this issue is client security firewalls such as Norton Internet Security.

INTELEVIEWER also must be able to connect to port 5022 or 443 of your INTELEPACS server for Image streaming.

For more information, contact your PACS administrator.

InteleViewer MAC OS X Client unable to Connect or login:

If this is the first time using the InteleViewer MAC client and you have an existing account on our PACS network then you may not have the MAC client account privileges applied on your existing account which will there for not allow your account access to the PACS network.

Please call our head office to speek with your PACS Administrator who can check the account access levels on your account and trouble shoot any further issues with your access.